At Cleaning Essentials Sales, we take pride in offering premium home organization solutions that help you create orderly spaces. We stand behind the quality of our bathroom organizers, closet systems, and laundry essentials. If you’re not completely satisfied with your purchase, we’re here to help with our straightforward returns process.

Our Promise to You

Just as our products bring organization to your home, we aim to bring clarity to our returns process. We’ve designed this policy to be as simple and efficient as our storage solutions.

Return & Exchange Guidelines

  • Timeframe: Returns and exchanges must be initiated within 15 days of receiving your order
  • Condition: Items must be unused, in original packaging, and with all tags attached
  • Proof of Purchase: Please include your order number or receipt
  • Non-Returnable Items: For hygiene reasons, we cannot accept returns on bathroom cleaning tools and used cleaning essentials

How to Return an Item

Step 1: Initiate Your Return

Email our customer care team at [email protected] with the following information:

Subject: Return Request for Order #[Your Order Number] Dear Cleaning Essentials Sales Team, I would like to request a return/exchange for my recent purchase: Order Number: [Your Order Number] Product Name: [Product Name] Reason for Return: [Reason – e.g., Wrong Size, Defective, Changed Mind] Preferred Resolution: [Refund / Exchange for [Product Name]] Please advise on the next steps. Best regards, [Your Full Name] [Your Contact Information]

Step 2: Receive Return Authorization

Within 2 business days, we’ll email you a Return Merchandise Authorization (RMA) number and return instructions.

Step 3: Package and Ship

Securely package the item(s) in the original packaging and include the RMA number visible on the outside. Ship to:

Cleaning Essentials Sales
Returns Department
3995 Poco Mas Drive
Dallas, TX 75202
United States

Step 4: Refund Processing

Once we receive and inspect your return (typically within 5 business days after delivery):

  • Refund Method: Your original payment method will be credited
  • Processing Time: 3-5 business days after approval (credit card processing times may vary)
  • Shipping Costs: Original shipping fees are non-refundable

Exchange Process

For exchanges, follow the same return process and clearly indicate your desired replacement item in your email. We’ll ship the new item once we receive your return.

Damaged or Defective Items

If your organization product arrives damaged or defective:

  1. Contact us within 48 hours of delivery
  2. Include photos of the damage/defect
  3. We’ll arrange for a replacement or refund at no additional cost

International Returns

For customers outside the U.S., return shipping costs are the responsibility of the customer. Duties and taxes for returned items will not be refunded.

Questions?

Our customer care team is as dedicated to service as we are to home organization. Contact us at [email protected] for any return-related questions.

Thank you for choosing Cleaning Essentials Sales to bring order to your home. We appreciate the opportunity to serve your organization needs.