At Cleaning Essentials Sales, we’re committed to delivering premium home organization solutions right to your doorstep with the same efficiency and care that goes into our products. Below you’ll find all the details about our shipping and returns processes designed to keep things simple and organized—just like your home should be.

Shipping Information

Order Processing

We process all orders within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Options & Delivery Times

  • Standard Shipping ($12.95):
    • Carrier: DHL or FedEx
    • Delivery time: 10-15 business days after shipment
  • Free Shipping (Orders over $50):
    • Carrier: EMS
    • Delivery time: 15-25 business days after shipment

Note: Delivery times are estimates and may vary depending on destination. We currently ship worldwide except to certain Asian countries and remote areas.

Accepted Payment Methods

We accept: Visa, MasterCard, JCB, and PayPal

Returns & Exchanges

We stand behind the quality of our bathroom organizers, closet systems, and laundry essentials. If you’re not completely satisfied, we offer a straightforward returns process.

Return Policy Highlights

  • Timeframe: 15 days from receipt of order
  • Condition: Items must be unused, in original packaging with all tags attached
  • Proof of Purchase: Order number or receipt required
  • Non-Returnable Items: Bathroom cleaning tools and used cleaning essentials (for hygiene reasons)

How to Return an Item

Step 1: Initiate Your Return

Email our customer care team at [email protected] with:

  • Subject: Return Request for Order #[Your Order Number]
  • Body:
    • Your order number
    • Product name
    • Reason for return
    • Preferred resolution (refund or exchange)

Step 2: Receive Return Authorization

Within 2 business days, we’ll email you a Return Merchandise Authorization (RMA) number and return instructions.

Step 3: Package and Ship

Securely package the item(s) in original packaging with the RMA number visible. Ship to:

Cleaning Essentials Sales
Returns Department
3995 Poco Mas Drive
Dallas, TX 75202
United States

Step 4: Refund Processing

Once we receive and inspect your return (typically within 5 business days after delivery):

  • Refund Method: Original payment method
  • Processing Time: 3-5 business days after approval (credit card processing times may vary)
  • Shipping Costs: Original shipping fees are non-refundable

Exchange Process

Follow the same return process and clearly indicate your desired replacement item in your email. We’ll ship the new item once we receive your return.

Damaged or Defective Items

If your product arrives damaged or defective:

  • Contact us within 48 hours of delivery
  • Include photos of the damage/defect
  • We’ll arrange for a replacement or refund at no additional cost

International Returns

For customers outside the U.S.:

  • Return shipping costs are the customer’s responsibility
  • Duties and taxes for returned items will not be refunded

Need Help?

Our customer care team is as dedicated to service as we are to home organization. Contact us at [email protected] for any shipping or return-related questions.

Thank you for choosing Cleaning Essentials Sales to bring order to your home. We appreciate the opportunity to serve your organization needs.